Hello! I'm sorry to hear about the issues you're experiencing with your modem. It's frustrating when things don't work as expected. Let's try to troubleshoot your modem together.
If you're having trouble finding the reset option in your modem's settings, here are some general steps you can try:
1. Look for a small reset button on your modem. It's usually located at the back or bottom of the device. You can use a paperclip or a pen to press and hold the reset button for about 10-15 seconds. This will reset your modem to its default settings.
2. If you still can't find the reset button or it doesn't seem to be working, you can try unplugging your modem from the power source for a few minutes and then plugging it back in. This can sometimes help reset the modem as well.
3. If you're still having issues after trying these steps, it might be helpful to contact your internet service provider for further assistance. They may be able to guide you through the reset process or provide additional troubleshooting steps.
I hope these suggestions help resolve your modem issues. Let me know if you have any other questions or if you need further assistance.