I'm sorry to hear about the issue you are facing with accessing the control panel. It can be frustrating when you are unable to log in and not receiving a response from customer service.
Since you have already opened a ticket with the customer service team at the hosting provider, it's essential to give them some time to investigate and provide a resolution. However, if you are still waiting for a response and need immediate assistance, you may want to consider reaching out to them through additional channels such as live chat support or phone support if available.
In the meantime, it would be helpful to double-check the login credentials you are using to access the control panel. Ensure that you are entering the correct username and password. Sometimes, password managers or auto-fill features can cause issues with login credentials.
If the issue persists and you are unable to access the control panel, you may also want to try clearing your browser cache and cookies or attempting to log in using a different web browser to see if that resolves the problem.
I hope the hosting provider responds to your ticket soon and helps you resolve the login issue. If you require further assistance, feel free to provide more details, and I'll do my best to help.
PH