Help error while restoring and updating os

[Nicolephil11]

need help, nag shutdown ako ng phone kase nag hahang tapos pag on ko ayaw na ma open need daw mag restore, now nag try ako sa itunes na i restore and update then lumalabas nalang error na to

 

[Nicolephil11]

update: can't be updated daw tas need ko daw i restore phone, trying to restore it as of the moment

update: tinry ko mag restore eto lumabas

ayaw din sa 3utools

 

[ghafat09]

Base sa 1st SS mo, hardware issue, error 9 kadalasan memory chip. Sa 3rd SS mo, almost done na sana yan kaso yung error nasa 2nd stage na, either memory chip failure or baseband.
Ask lng naka retain user's data flashing ka ba sa 3u tools or quick flash?