House plenary passes bill giving Pinoys right to seek refunds for Internet service outage

Gaining 278 affirmative votes before dawn Tuesday durikng plenary session was House Bill (HB) No. 9021, dubbed the "Refund for Internet and Telecommunications Services Outages and Disruptions Act".

The bill says a refund is not warranted if the reason for such outage is due to scheduled maintenance, which should be notified 48 hours prior to the scheduled maintenance and should not exceed 48 hours in a month; a fortuitous event; or acts of third party or subscriber.

A fortuitous event is defined by the bill either an “act of God” or natural occurrences, such as floods, typhoons, storms, earthquakes and the likes; or an “act of man”, such as riots, strikes, wars, governmental prohibitions, robbery, theft, sabotage, cyberattacks, deliberate destruction, or accidental damage to telecommunications facilities by third parties and the likes.

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