Step 1: Turn on JavaScript
Some media needs JavaScript. YouTube videos, for example, won't run without JavaScript.
1.On your computer, open Chrome Chrome.
2.At the top right, click More More and then Settings.
3.Click Privacy and security and then Site settings.
4.Click Javascript and then Sites can use Javascript.
5.Go back to the site with the video or game. At the top left, click Reload Reload.
Step 2: Check your extensions, plugins, cache & cookies
Some video or game issues are caused by Chrome extensions, plugins, or something saved in your cache or browser data.
1.On your computer, open Chrome.
2.At the top right, click More More and then New Incognito Window.
3.In the Incognito window, go to the site with the video or game.
If the video or game works
If the video or game doesn't work
Step 3: Update Chrome
Videos and games sometimes need the latest version of Chrome.
1.On your computer, open Chrome.
2.At the top right, click More More.
3.Click Update Google Chrome. If you don't see this button, you're on the latest version.
4.Click Relaunch.
5.Go back to the site with the video or game. At the top left, click Reload Reload.