Salamat lods. Sana maagapan pa.
Ito pala reply sakin ng CS nila para may idea ka kung anong sesend
Thank you for messaging us.
We are sorry if we can’t respond on time and for what you have experienced.
We're sad to know your account has been häçked.
To assist you further, please send an email in English to
mobilelegendsgame@moonton.com with the subject ""Account häçked"" along with the following details:
1. Date of registration
2. Unit & Model of device used to create the account
3. Screenshot of your old or recent receipt
4. User ID & Server ID
5. Last login time Explain how your account was häçked.
After that, please wait 3-9 working days for the response of our CS as they will provide you a form (Note: that it will only be provided if the above information was accurate) Ensure you respond in a timely manner.
In addition, if you still have access to your account make sure you immediately change the password and if necessary, change the connected email on your Moonton account.
We want to remind you that we do not ask for payment for assistance and to never send these details via ingame CS.
Lastly, please keep your account safe within the 1st 180 days once your account is recovered as they won't be able to assist within that period if your account is compromised again.
I hope this help, Let me know if there's anything else. Thank you! Jie, Official MLBB Chat Moderator
PH