🔒 Closed (New!) What are the interviewer question? (Im applying customer service on BPO site)

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Hi TS. I'm a callcenter agent for almost 4 years now. Been with Alorica, TP CNX and VXI.

Ang process kasi sa application ay initial int, online exam, behavioral interview and final or ops validation.

Usually sa initial int. karamihan na tinatanong is, Tell me something about yourself, What is your idea in customer service, if college grad ka tatanungin ka if how do you relate your course into call center field.

Online exam consists of typing test and basic exam about sa computer.
Minsan may versant, svar or berlitz.

Behavioral exam usually tinatanong is what is your expected salary, how do you sell this pen to me, what are your strengths and weaknesses, are you willing to work during nightshift, overtime, split offs and dayshift.

Final interview, usually more on about the product na or kung newbie ka, parang mauulit lang mga tanong sa initial or behavioral.

iba iba kasi process ng ibat ibang BPO companies dito sa Pinas. pero based on my exp. usually ganito naeencounter ko.

And I Thank You ! :)
 
Hi TS. I'm a callcenter agent for almost 4 years now. Been with Alorica, TP CNX and VXI.

Ang process kasi sa application ay initial int, online exam, behavioral interview and final or ops validation.

Usually sa initial int. karamihan na tinatanong is, Tell me something about yourself, What is your idea in customer service, if college grad ka tatanungin ka if how do you relate your course into call center field.

Online exam consists of typing test and basic exam about sa computer.
Minsan may versant, svar or berlitz.

Behavioral exam usually tinatanong is what is your expected salary, how do you sell this pen to me, what are your strengths and weaknesses, are you willing to work during nightshift, overtime, split offs and dayshift.

Final interview, usually more on about the product na or kung newbie ka, parang mauulit lang mga tanong sa initial or behavioral.

iba iba kasi process ng ibat ibang BPO companies dito sa Pinas. pero based on my exp. usually ganito naeencounter ko.

And I Thank You ! :)
BEST COMMENT !

btw senior high shool graduate pa po ako...
at ito po ang pinaka una kong trabaho... (1st timer)
salamat po nito. this help big so much to me

btw kailangan talaga magaling mag english sa ganyan na trabaho po?
mga ilan na weeks mag training?
 
BEST COMMENT !

btw senior high shool graduate pa po ako...
at ito po ang pinaka una kong trabaho... (1st timer)
salamat po nito. this help big so much to me

btw kailangan talaga magaling mag english sa ganyan na trabaho po?
mga ilan na weeks mag training?
SR HS Grad ? No problem they even accept old curriculum HS graduate basta knows how to speak basic English. No need to be fluent basta confident k lang sa mga sagot mo and pakita mo na desidido ka na mgwork sa BPO makakapasok ka. Maging totoo ka rin sa sagot mo nakapag tinanong ka bakit BPO unang gusto mong pasukan sabihin mo no discrimination, mataas ang sahod, yung perks and benfits ganun. Pwede mo rin sabihin na nakakarinig ka ng positive feedbacks about their companies as they are giving an opportunity to those who doesnt have BPO exp thats why fit ka sa company nila. Ganerrrrn. 😊👍
 
SR HS Grad ? No problem they even accept old curriculum HS graduate basta knows how to speak basic English. No need to be fluent basta confident k lang sa mga sagot mo and pakita mo na desidido ka na mgwork sa BPO makakapasok ka. Maging totoo ka rin sa sagot mo nakapag tinanong ka bakit BPO unang gusto mong pasukan sabihin mo no discrimination, mataas ang sahod, yung perks and benfits ganun. Pwede mo rin sabihin na nakakarinig ka ng positive feedbacks about their companies as they are giving an opportunity to those who doesnt have BPO exp thats why fit ka sa company nila. Ganerrrrn. 😊👍
SALAMAT PO LODI, try ko yung tips mo pag mag interview na kami ng friends ko sa applyan namin
btw paano mawala ang kaba while in interview
HAHAHAHA sorry po
 
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