🔒 Closed No connection HG8145V5

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Shiota

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So biglang nawala yung connection namin nung June 19. Nawala yung ONT Connection namin bigla nung tinignan ko walang signal.
Few days later, nagkaroon ng signal pero yung Rx Optical Power niya is lower than the reference value na -30dBm which is supposed to be -27dBm to -8dBm

Tinatry namin contact yung Globe about this sabi nila magpapadala daw sila Technicians pero walang dumating. Okay lang ba tanggalin yung adaptor nung optical cable and i suksok direkta sa modem?
 
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Shiota

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