Mastering Jira Virtual Agents: Flows, Intents & More
Published 1/2025
Created by Robert Hean
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch
Level: All | Genre: eLearning | Language: English | Duration: 21 Lectures ( 1h 8m ) | Size: 1.3 GB
Jira Service Management virtual agent essentials | Tier 0 support | Optimize automation for effective customer service
What you'll learn
Define the main parts of a virtual agent
Create effective intents for virtual agents
Build a virtual agent in Jira Service Management
Explain how virtual agents support a support team
Articulate what Tier 0 support is and why it is important
Requirements
Jira Service Management experience is useful
Access to a Jira Premium (or enterprise) instance is...