Help Gcash concern

I'm sorry to hear about your situation. If you sent money to the wrong person and the recipient is unreachable or has an inactive GCash account, you may still have options to try to recover the funds. Here are some steps you can take:

1. Contact GCash Customer Support: Reach out to GCash customer support immediately to report the issue. You can do this through their website, app, or social media channels. Provide them with all the necessary details such as the transaction reference number, amount sent, and the recipient's information. They may be able to assist you in tracing the transaction or blocking the recipient's account to prevent them from using the funds.

2. File a Dispute: If the recipient is unresponsive or unwilling to return the money, you can file a dispute with GCash. They will investigate the transaction and work to resolve the issue. Make sure to provide all relevant information and documentation to support your claim.

3. Legal Action: As a last resort, you may consider taking legal action against the recipient if the amount involved is significant. However, this can be a lengthy and costly process, so it's best to exhaust all other options first.

Remember to act quickly and provide as much information as possible to GCash to improve your chances of recovering the funds. It's important to be cautious when sending money online and always double-check the recipient's details before making a transaction.

Customer support po kaagad.

Sinandomeng99
Di ka sa GCash mismo nagsend? Wala magagawa yung GCash dyan.
Doon ka mismo sa CS ng bank account/e-wallet mo.
Pero kung in GCash app ka nag-transfer. Kaya sa susunod boss pakitigin maiigi yung number (at yung pangalan if using GCash app) ng 3x para sigurado.

LostMember said:

Customer support po kaagad.

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Nonsense ung ni rereply nila paps

Raze said:

Sinandomeng99
Di ka sa GCash mismo nagsend? Wala magagawa yung GCash dyan.
Doon ka mismo sa CS ng bank account/e-wallet mo.
Pero kung in GCash app ka nag-transfer.Kaya sa susunod boss pakitigin maiigi yung number (at yung pangalan if using GCash app) ng 3x para sigurado.

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Friend of mine lang nang hihingi ng concern about that, just 1 number lang po ung mali ( for example 0935 tas ung napindot 0936 ) tas dina natingnan ang name ng reciepient dahil pinapadali siya kaya ayon nag taka nalang na walang pera dumating na mistype napala ung number. May chance paba daw na mabalik un if pupunta sila mismo sa gcash store?

Sinandomeng99 said:

Nonsense ung ni rereply nila paps


Friend of mine lang nang hihingi ng concern about that, just 1 number lang po ung mali ( for example 0935 tas ung napindot 0936 ) tas dina natingnan ang name ng reciepient dahil pinapadali siya kaya ayon nag taka nalang na walang pera dumating na mistype napala ung number

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Okay. Akala ko sa inyo mismo yung concern. Pero applied pa rin yung precaution.
Kaya dapat paki-advice lang na triple checked muna before sending.
Di bale slow basta sure na tama ang info. Para walang aberya.
Unless kagigising lang at inaantok pa. Kaya hilamos muna bago gumamit ng phone.

Sinandomeng99 said:

Nonsense ung ni rereply nila paps


Friend of mine lang nang hihingi ng concern about that, just 1 number lang po ung mali ( for example 0935 tas ung napindot 0936 ) tas dina natingnan ang name ng reciepient dahil pinapadali siya kaya ayon nag taka nalang na walang pera dumating na mistype napala ung number. May chance paba daw na mabalik un if pupunta sila mismo sa gcash store?

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May kasalanan din naman siya kase dinya agad dinouble check but ang concern lang nya ay if pwede paba ma retrieve o hindi na

Raze said:

Okay. Akala ko sa inyo mismo yung concern. Pero applied pa rin yung precaution.
Kaya dapat paki-advice lang na triple checked muna before sending.
Di bale slow basta sure na tama ang info. Para walang aberya.
Unless kagigising lang at inaantok pa. Kaya hilamos muna bago gumamit ng phone.

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Yan paps inaantok na talaga tas pinilit ayun tuloy nagka problema. Naguguluhan na if maibabalik paba un o hindi

Sinandomeng99 said:

May kasalanan din naman siya kase dinya agad dinouble check but ang concern lang nya ay if pwede paba ma retrieve o hindi na

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Ano ba yung na-contact nya? Email o yung FB page ng GCash?
Kung chatbot yan. Wala talaga kwenta yung reply nyan.

Raze said:

Ano ba yung na-contact nya? Email o yung FB page ng GCash?
Kung chatbot yan. Wala talaga kwenta yung reply nyan.

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Ung sa gcash na customer service ung gigi ata name nun

try nyo lang po tumawag sa customer service ung human agent dapat makausap nyo, malay nyo po wala rn gcash account ung napadalhan, bka pwede pang mabalik. pero wag nlang din po masyadong umasa para hindi masyadong masakit.

Anch_03 said:

try nyo lang po tumawag sa customer service ung human agent dapat makausap nyo, malay nyo po wala rn gcash account ung napadalhan, bka pwede pang mabalik. pero wag nlang din po masyadong umasa para hindi masyadong masakit.

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Sige po sabihan ko siya na tumawag sa customer service, base sa kanyang sinabi eh ung number na sendan pag kinontak ay unreachable parang inactive na. Pag pupunta ba sila sa mismong gcash store ay possible ba na ma resolba ung problema?

Sinandomeng99 said:

Ung sa gcash na customer service ung gigi ata name nun

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Chatbot yan boss.

Anch_03 said:

Malay nyo po wala rn gcash account ung napadalhan, bka pwede pang mabalik. pero wag nlang din po masyadong umasa para hindi masyadong masakit.

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Impossible yan boss. Auto-reflect yan kung ganon.
Madalas yan yung mga Old GCash account ng sim card number owner.
Yung bang recycled number ng Telco dito sa Pinas before Sim Registration Act?

Raze said:

Chatbot yan boss.

Impossible yan boss. Auto-reflect yan kung ganon.
Madalas yan yung mga Old GCash account ng sim card number owner.
Yung bang recycled number ng Telco dito sa Pinas before Sim Registration Act?

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After nayan na implement ung recycled number ata boss. Nung tinawagan nya ang number at text wala namang response daw kaya for sure inactive nayun or na block na sim

Sinandomeng99 said:

After nayan na implement ung recycled number ata boss. Nung tinawagan nya ang number at text wala namang response daw kaya for sure inactive nayun or na block na sim

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Wrong quote yata? Yan din sinabi ko sa kanya eh.
Anyway pa-update na lang boss after nya mag-send ng email sa support@gcash.com

itry lang po wala naman mawawala..hehe

Raze said:

Wrong quote yata? Yan din sinabi ko sa kanya eh.
Anyway pa-update na lang boss after nya mag-send ng email sa support@gcash.com

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Sigee paps update kita salamat sa pag sagot

Sinandomeng99 said:

Sigee paps update kita salamat sa pag sagot

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Di ko sure kung pwede pa direct mag-message sa email na yan.
Pwede doon kay Gigi then type in. Submit Ticket.
Click/tap Submit a Ticket. And a form will show up. I-fill up nya lang yung information na kailangan.
Note: Category: Send Money (GCash to GCash) -> I sent money to a wrong GCash Account.

Naalala ko noong pandemic may nagpadala ng gcash sa number ko nang hindi sinasadya (7k pesos). Aba'y siya pa galit nung tinawagan ako. Pero pinamukha ko sa kanya na siya ang gumawa ng problema niya kaya ayun sorry nang sorry. Ibinalik ko sa kanya ang pera dahil hindi naman talaga para sakin. Just sharing kaya dapat ingat lagi sa pag-transfer ng cash online.